Click the Cross Functional Flowchart template, and then click Create. The “swim lanes” are essentially parallel horizontal or vertical lanes that represent different departments, roles, or individuals involved in a process. 4. Set the start point of the process. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. A swimlane approach to documenting workflows can highlight competencies and areas that need staff education. Map out each step in the process using symbols and shapes. In each column or row, break down the process into manageable tasks. A simple BPMN process map. 🏊. Explore swim lane diagrams. Mapping out the steps that groups / departments undertake can help to identify problems and areas of inefficiency. Hiring Process Flowchart. Determining the scope of the process will help you define a clear starting point and natural conclusion. Here in this diagram, three participants (the client, online shop, and courier company) interact with each other to place an online order. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Click Flowchart or Business. Creating a flowchart is the first activity of a process improvement effort. It’s one of the bases of BPM, as it allows a company to. Pricing: Single user plans cost $9. For example, in the simple process below, Lane 1 starts a task. Use in the Measuring phase of the DMAIC methodology. Detail each step clearly and visually (mapping) Search for bottlenecks or other slow-downs. Product and service delivery. Add swimlane containers. The example on the screen is a swimlane version of the same process you saw just a moment ago, but instead of the flowchart fitting on two pages, the swimlane version requires four. Keeping one swimlane per client or per product. Keeping one swimlane per client or per product. The swimlane diagram example "Business process swim lane flowchart - Approvals" was drawn using the ConceptDraw PRO diagramming and business graphics software extended with the Business Process Mapping solution from the Business Processes area of ConceptDraw Solution Park. population and 22% of the foreign-born population. To change the width of a swimlane, drag a separator line. Review real-world examples and learn how to use BPMN 2. What Is Swim Lane Mapping? Making improvements in complex, cross-functional business processes can be challenging. Step #2: Clarify your starting point and create an appropriately labeled bubble or node at the top (or one end) of each swim lane. Sales order swimlane diagram. This swimlane flowchart template describes the process of receiving and fulfilling a customer purchase order. Business process mapping (BPM) is a technique to visualize and document the activities, roles, and flows involved in a business process. Definition. Process mapping. The symbols you use in a swimlane diagram are the same as in a regular flowchart. Step 3: Start Showing the Process using PowerPoint Shapes. By default, you'll start with 4 lanes, but you can easily add or remove lanes as needed. Design, run, report, and improve your business processes. Many organizations have automated part of their service desk workflows to save money and provide efficient service. Add one large rectangle for the body of your swimlane. Additionally, it can also help you identify any errors or omissions in the process. Open a new Word document and change the default page layout from “Portrait” to “Landscape” to make more room for a diagram. To move a swimlane and the shapes it contains, select the label and drag the swimlane to another location, and then release it when you see. Here is an example of a process map flow chart for an approvals workflow:. A process map is a visual representation that shows a project's steps or tasks. Sample Expense Approval Process. The same thing applies to the Kanban swimlanes. Step 4: Double click the swimlane diagram to open it. the hiring process and human resource development of human resources. Similar to deployment maps, swimlane maps show the steps of a process and who is responsible for each step. Process Mapping Example: Clinic Hypertension Process 26 27 Swim Lane Process Maps. Intuitive horizontal and vertical swimlane. For horizontal swimlanes, the process flows from left to right, while in vertical swimlanes, the process flows from top to bottom. Click INSERT > Shapes, and point to a shape for a Screen Tip to see its essential purpose. , provider, nursing). Used when multiple streams of work need to execute at the same time. A swimlane (as in swimlane diagram) is used in process flow diagrams, or flowcharts, that visually distinguishes job sharing and responsibilities for sub-processes of a business process. If yes, it moves to the third lane; if not, it moves to the second lane. A swimlane flowchart (or swimlanes) is a type of flowchart that simulates the lanes in a swimming pool to highlight the job sharing and tasks of the members in a business process. For example, you’re the customer in the process map: You’re in lane 1. The comparison will be triggered automatically. 0) was designed to help remove the confusion from understanding process maps whether an employee or a consultant is trying to gauge the meaning. Use this basic flowchart with swimlanes template to: - Document your process. When the shape is contained in the swimlane, the swimlane shows a green highlight. Open this template to view a detailed example of a flowchart with swimlanes that you can customize to your use case. Learn how each type works, how to use them, and easily integrate them into your business. A process map template is a valuable tool to document, analyze and better understand your team’s business processes and associated outcomes. use the leftmost headers as group labels, deleting/merging as required. A swimlane diagram is a type of flowchartor process flow diagram that outlines a process from start to finish. Draw even the most complex of processes and add swimlanes with minimal effort and time. For each process, we will provide an overview, lay out the inputs and outputs, as well as propose the future state process flow. 1. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. Start Visio. Click New. The process flow template is best for a high. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Swimlane diagram . You can use this method to explore inefficiencies in a process and make improvements. From the navigator pane, select Add Tool, then select Process Map to see the available process map templates. Edit this example. Step 1: Identify the process to be mapped; in some cases, the process will cross over multiple departments. Basic flow chart. Use this template. A key to Business Process Management, it visually depicts a detailed sequence of business activities and information flows needed to complete a process. To put it simply, in a Lean Six Sigma process map, if it doesn’t add value and is wasteful, it’s gotta go. Analyze data to find areas of improvement. Swimlane diagrams are used to highlight the parts of a business process that involve different team members or departments. After all, the only person who experiences the whole journey is the patient. For example, you may separate columns into to-do tasks, tasks in process and completed tasks. Your department is Lane 1, which starts the process and completes the first task. Here, the swimlanes are named Customer, Sales, Contracts, Legal, and. Business process mapping is a way to visualize what a business does by taking into account roles, responsibilities and standards. 5. This BPMN example shows the effect of this pattern. They are: Must: Activities. For this, double. Then, determine your swimlanes (vertical or horizontal columns) and map out the owners of each lane. Process payroll swimlane diagram map swim flowchart flow lanes functional cross business lane management mapping example chart conceptdraw template drawingSwimlane diagram examples workflow flowchart sales process management. Colors: dark. May: Data objects, sequence flows, associations, groups, message flows, gateways, and intermediate events. Our swimlane diagram tool offers a rich set of beautiful and professional Swimlane diagram templates. A task is an action or activity that is performed by a role, and an event is something that happens or triggers a change in. This is generally done in the Define stage of a DMAIC project. An example of process boundaries include: For a recruitment process, the input is an application to the open position and the output is either a selected candidate on an archived CV. Use cases for a cross-functional flowchart. Here’s a real quick guide for simple process mapping: Define its outcome and assign a process owner. To optimally use MS Word’s drawing capabilities, you’ll need to insert a “drawing canvas”. Format the height and width of the cells. It can be a good business process mapping strategy for processes such as: Supply chain processes. actually drawn. While it is typically used by business analysts and managers, its simple and understandable set of shapes and flows makes it a good. To have a clearer clue on how to make a swimlane diagram with these templates, please watch the video below. A process map is a tool that graphically shows a process’s inputs, actions, and outputs in a clear, step-by-step map of the process. Identify the start and end points of your process. Add your processes. Originally developed by the Business Process Management Initiative (BPMI), BPMN has been maintained by the Object. Use shapes and symbols to depict process elements, such as rectangles for tasks and diamonds for decision points. Create a whiteboard draft and invite your team members. In our example, we have chosen the task formats per flowchart rules (i. 4 Align and arrange your elements. Here are some examples of the different types of process maps and how businesses use them. relationship maps. Swimlane diagram. 4. It allows any team member to be able to easily. Process mapping is an important tool in any Operational Excellence initiative ( Lean , Six Sigma , Lean Six Sigma , Design for Six Sigma DFSS , Kaizen , Continuous Improvement ). For a bug tracking process, the input would be a new bug found; and the output a bug solved. Step #3: Add individual steps along each lane through to the end of your process, and explain what each represents in. Then employees inspect each good if it matches the order. Identifying departments involved in a project, breaking the process into steps, and assigning resources to the right people. This is generally done in the Define stage of a DMAIC project. VSM. List and order the actions. These are the simplest and the oldest types of process maps. Swimlane flowcharts are often used to make our cross-functional flowchart more scalable and easier for repeated editing and collaboration. A customer service team could use a swimlane diagram to map the process for handling customer inquiries. Businesses can use process maps to design and plan new projects, document processes, encourage autonomy, communicate ideas and analyze work efficiency. Start Visio. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Swimlane diagram example As you can see, a swimlane diagram helps you visually organize all the steps and stakeholders of your processes. Grab our swimlane diagram template so you can jump into the pool right away. A Swim Lane Process Map is a specialized form of flowchart designed to make complex processes easier to understand by visually organizing tasks, activities, and decisions. There are 7 key steps to process mapping in laboratories. remember to map your process so it reflects your The horizontal swimlane in “Doing” lets the HelpDesk team share the sameClick the Swimlanes tab. Swimlane process map. Each swimlane stands for a department or team involved in the process, while each process step is aligned with the swimlane or department in charge of that particular step. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. The actors may be persons, departments or organizations. Get the input of individuals involved in completing a process within the business. It’ll help you visualize the division of responsibilities and interactions within. If parts of the current “As-Is” process look. Get inspiration from the samples included below. Un diagramme swimlane est un organigramme qui indique le rôle de chaque intervenant dans un processus. These can be found in the AutoShapes tab at the drawing tool bar at the bottom of the PowerPoint. It also provides a starting point for stakeholders by establishing a common language and set of steps. Remember that swimlane flowchart templates are best for visualizing how multiple contributors or teams work through the stages of a process. At a glance, both elements look very similar. A Swimlane in BPMN represents the parts of a process carried out by different roles or. Example 3: Swimlane Diagram Example This is a swimlane diagram example to illustrate the receiving goods system of a grocery store. Maintenance Swimlane Flowchart. - Access Lucidchart's flowchart shape library. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. it's a great choice to help your team work through the value stream mapping process with ease. Business diagram examples: Process infographics. Since cold-calling can make a customer feel cornered, they may choose not to interact with your. Process Mapping: Tools and Techniques A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. A color chooser menu appears. From the Cross Functional Flowchart tab, select Swimlane. Business process mapping enables you to find the root cause behind issues with your processes. If so, it’s wise to note this before you begin actually creating the map in a later step. Several different types of process maps are used during a Six Sigma project. Add any extra relevant. An example is ‘Customer support inquiry closed’. SIPOC/SIPOC-R charts. ; Deployment maps, also known as cross-functional flowcharts, display the relationships between different teams. 3. Identify the customers. Process mapping examples. Here are some examples of the different types of process maps and how businesses use them. This simple Swim Lane diagram template can help you visualise processes in your organisaiton. It’s one of the bases of BPM, as it. It can help you to identify and track the different tasks that need to be completed, and it can also help you to visualize the dependencies between tasks. For a horizontal swimlane diagram, you can widen your columns by highlighting all of the columns that you will need, and then dragging from the boundary on the right side of. Phase maps that are most widely used include: SIPOC Map – A diagram that shows sources, inputs, procedures, outputs, and clients for the product that you are dealing with. Swim Lane diagrams are the variety of process flow diagrams and are based on the IDEF3 standard. Underwriting Process Swim Lane Diagram. Here are the most popular process mapping examples you’ll encounter in the business world. 1. You can also browse through the list of tools or start typing the tool name in the Search box. It has 4 lanes: IT, Change Manager, Process Analyst and Everyone (anyone in the company can start an improvement process). Identify the inputs of the process. 1. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. You should align and arrange your elements in a way that shows. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. This type of chart shows how processes are carried out within a department, as well as the sequence in which tasks should be completed. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. It has 4 lanes: IT, Change Manager, Process Analyst and Everyone (anyone in the company can start an improvement process). Write what the process should deliver as result and outcome, then you have the scope for the process owner to start mapping. Some of the templates included in Visio to support specific process methodology diagrams include: Audit diagram. Swimlane map. The example on the screen is a swimlane version of the same process you saw just a moment ago, but instead of the flowchart fitting on two pages, the swimlane version requires four. When you do, you’ll see a new tab appear on the ribbon: Shape Format. Create swimlanes. A Business Planning Swimlane diagram template is a great way to visualize the different steps in your business planning process. io. For example, as a manager, you’d likely want to use a swimlane process map to visualize who on your team is responsible for each step in the process. This update, which is available to Visio Pro for Office 365 users, helps reduce manual steps while giving business analysts even more ways to create process diagrams in Visio. Flowchart is the most common form of a process map. Everyone from business analysts to. For example, all payment-related tasks. Draw “swimlanes” or rows for each stakeholder with the customer or client in the top row. The swim-lane process map, a variation of a traditional process map, has the capacity to illustrate the sequence of actions and visualize the interactions/hand-offs between different team players. Business Process Model and Notation (BPMN) is a graphical representation for specifying business processes in a business process model. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. How to manually make a swimlane diagram in Microsoft Word. In the Categories list, click Flowchart. e. Benefits of process mapping Process mapping is a really simple exercise. Lucas made a point of being rather didactic with these two important concepts of BPMN. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. Process mapping simplifies how your team views an entire process from beginning to end. An example is ‘Customer support inquiry closed’. Drop them when you see the orange connection indicator appear in the place you want the swimlane to go. Swimlane diagram example As you can see, a. Flowchart with swimlanes example. Note: If you drop a new swimlane onto a process shape. The process starts in the receiving lane, where the good comes at the dock. This could be your company, which is the pool. 3. The purpose of a. 0 defines two different types of swimlanes to partition responsibility for different. Swim lane process mapping diagram. Swim lanes may be arranged either horizontally or vertically. Swimlane diagrams use two or more columns or rows, depending on whether the chart is horizontal or vertical, to represent different topics or subtopics. These have the same UML flowchart symbols used in the low-level process map example. Get Started!Drag more swimlane shapes from the Shapes window. Swim Lane Process Mapping: A tool to support partnerships and engagement Objectives •Consider use of process mapping as a tool to support partnership and engagement. This map shows the key elements of a process including Inputs, Suppliers, Processes, Customers, and Outputs. Process Mapping: Tools and Techniques A swim lane process map sometimes called a cross-functional diagram, is a process flowchart that provides more information on who does what than a top down. Step 3: From the Process category, select ‘Basic Flowchart Process’. Describing a process might include the tasks that need to be completed, the materials and information that need to be delivered, and the decisions that need to be made. A detailed process map can help spot key issues in real-time with very little effort. Work simultaneously with your team in the same document, with all of your edits updating instantly, so you never miss input from your team. Diagram and plan for the future with Lucidchart. Swim lanes may be arranged either horizontally or vertically. From the Shapes window on the right, add as many bands as you need. Before starting, it is important to understand process mapping’s place in the larger context of business process improvement. Drag any process shapes into the correct swimlanes. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. From the Cross Functional Flowchart tab, select Swimlane. CONSTRUCT THE FLOWCHART GRAPHICALLY using rows or columns corresponding to the associated work units (e. Size: 1280 x 720px. How to manually make a swimlane diagram in PowerPoint. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Swim Lane process maps are used to easily communicate a lot of information. Multiple. 0) using the ConceptDraw PRO diagramming and vector drawing software. use the leftmost headers as group labels, deleting/merging as required. Examples include planning, document review, fieldwork, follow-up, reporting, and issue tracking. This example template includes steps such as planning, execution, and evaluation, but you can customize it with your own labels to suit your particular process. 0 specifies which symbols must, which may, and which are forbidden to occur within an ad-hoc subprocess. Maps can be used as a blueprint to discuss changes for the futureUse the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. ”. Kanban board swimlanes split Kanban boards into columns to help employees visualize tasks and workflow quickly. Workflow charts show the typical process for a company’s revenue-generating activity. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. A basic flowchart is the simplest of diagrams to use for process mapping. Business Process Model and Notation (BPMN) is a standardised diagramming system used to visualise business processes. shift it all to the right by the width of the swimlane headers. For instance, in our swimlane diagram example, the lanes are used to showcase the synchronized phases of a product roadmap, each with its specific tasks and milestones. Properly employed pools and lanes provide not only a clear and. Swimlanes: In BPMN, a swimlane is an element that. A workflow diagram is a start-to-finish visual representation of a workflow, business process, or any set of steps you take to achieve a result. Click on a template to view it, or click Edit to start editing - no prior registration required! More swimlane diagram templates are available in the swimlane diagram software. Swimlane Diagram Examples & Templates; Benefits and Usage of Swimlane Diagram. You can then use post-it notes to establish. Beginners Kanban board for small software development teams. Part of the secret sauce lies within the utilization of standardized symbols. 4 Mapping out the entire process in detail will pinpoint complexities, which are often opportunities for improvement. If prompted, select Horizontal or Vertical for the swimlane orientation and click OK. Flowchart diagram. It will allow workers in customer service to know what is. Some of mapping techniques include: Basic flowcharts are visual maps, which provides the basic details of a process such as inputs and outputs. With their help organization diagrams are combined with process flow, as they visually display an object of the production system which is charged with given concrete processes in general flow of. Identify a process to map. They show the “who,” “what,” “when,” “where” and “how” for these steps, and help to analyze the “why. Each stage of the process requires extensive communication. Couple of examples how ArchiMate can be used for process modelling shown below. For example, a swimlane can represent a department, a. This saves you the effort of recreating similar boards - instead, you're only adding new swimlanes. Insert a rounded rectangle on the top of a swim lane to visualize start point and name it; Add a connection. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. Click Shape Format, and on the left, choose the Shape Fill dropdown arrow. Swimlanes are used to organize different activities within a process diagram and comprise two other elements: pools and lanes. Here is an example of a process map flow chart for an approvals workflow:. Level two: shows end-to-end processes across the above operational areas. The best map is the simplest map that provides that insight. Introduce them to their team and their manager, give them a tour, help them set up their desk/work area and ask them if they have any questions. Step #1: Categorize and label the areas requiring their own columns or lanes in your diagram. 3. You can do workflow mapping using different types of maps like value chain mapping, swimlane diagrams, or even SIPOCs. Here are 6 types of process maps and when to use each one: 1. The first step in drawing a process map is to select a connecting arrow to connect the boxes (process steps) and diamonds (decision boxes). Swimlane diagrams serve as an extension to the conventional flowchart. Lucidchart flowchart templates and examples. For example, all payment-related tasks. In the approvals process mapping example above, swimlanes represent the different departments in an organization, such. 2. Swim Lane Flowchart Symbols. Multiple. 0 (BPMN 2. In an. You can quickly add vertical or horizontal swimlanes with a click of a button. To learn about building cross-functional flow charts, we're going to turn a sketch of a process map into. Value Stream Mapping (VSM) VSM is a lean-management method used primarily in manufacturing. Pools. BPMN 2. Step 4 – Draw the process flow chart. These are represented. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. The defining characteristic of this diagram are the parallel lanes that divides the entire chart. This is why, in addition to project management and the development of business plans, another practical use for them is the design of mathematical algorithms. Your department is Lane 1, which starts the process and completes the first task. Swim Lane Flowchart Symbols → Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. It is one of the most powerful ways for multi-disciplinary teams to understand the real problems from the patient’s perspective, and to identify opportunities for improvement. If we take the procurement example from above, you should set separate WIP limits for the Hardware and Service lanes that conform with the overall limit of the “In Progress” work stage on the Kanban board. Swim lane process maps make it clear and easy to communicate complex principles on a more intuitive visual level –. BRAINSTORM THE STEPS in the process. Step-by-Step Guide to Creating Swimlanes in PowerPoint. This will be the main part of your swimlane. Very fast video on how to create and use a Swim Lane Process MapUsing the sales process example, document how a lead enters your funnel, the touchpoints they have with your brand (including handoffs), and all activities that lead up to making the sale. Business Process Modeling and Notation 2. The Agility System contains a process mapping tool that doesn’t involve brown paper and coloured stickies. #2: Draw. If your swimlanes are based on queries, you can edit your swimlanes, as described in the following table and the screenshot above. Example: The rectangle is a Process, the shape used for the main steps in the process. Examples of swimlanes include the customer, account department, payment gateway, and development team. The difference between a normal flow chart and the swim lane diagram, is that the latter shows exactly who needs to do what in a process. "A swim lane (or swimlane) is a visual element used in process flow diagrams, or flowcharts, that visually distinguishes responsibilities for sub-processes of a business process. They were developed by Lynn Shostack for usage in projecting. Selecting Better Connecting Arrows. Process Mapping Summary • The power of process mapping lies in the visual representation of the process • Process mapping is a vital step in understanding how your organization really carries out its workUse the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. Swimlane process map diagram This process line is an example of a more linear process map. Value stream map (Source: LucidChart)An example of process boundaries include: For a recruitment process, the input is an application to the open position and the output is either a selected candidate on an archived CV. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. g. Share. The defining characteristic of this diagram are the parallel lanes that divides the entire chart. 2 libraries from the Business Process Diagram solution, the Swim Lanes library from the Business Process Mapping solution as the perfect basis for your Swim Lane. Basic levels of the Kanban board require you to use sticky notes within columns. This example addresses possible causes of flawed edges on the blades produced by the company. Below is the same process map as above, but with swim lanes. Swim lanes is a technique used in process mapping to simplify the work procedure. The following are some of the process flow maps you might encounter: Basic Flowchart: This is a line diagram with simple shapes that are useful for managing and analyzing workflows, as well as for facilitating problem-solving. An image of a new drawing in Visio for the web demonstrating how to add a swimlane from. 4#RACI#Charts A" further" layer" of" detail" can" be"obtained" by" drawing" up" a"RACI" chart," showing" who" is"ANSWER. See moreSimplify and visualize your process for your team members with a Venngage swimlane process map. Step #3: Add individual steps along each lane through to the end of your process, and explain what each represents in. Use this template. Business process mapping is a visual representation of work processes. Include the words “Start” or “End” within the shape for clarification. The flowchart below is a good example of using process mapping to understand and improve a process. As of 2021, the nation’s 10. Process mapping examples. 2. Use the set of special professionally developed swim lane flowchart symbols - single, multiple, vertical and horizontal lanes from the Swimlanes and Swimlanes BPMN 1. A Swimlane diagram is a process map that utilizes lanes to demonstrate a business process. Note: If you drop a new swimlane onto a process. In the accompanying example, the swimlanes are named Customer, Sales, Contracts, Legal, and Fulfillment,. Step 8: Validate the Process Map. 5 million unauthorized immigrants represented about 3% of the total U. Alternative process mapping App (with a free version). Workflow diagram.